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Goods are shipped regularly on 5 continents, our affiliated couriers can reach any country or province.
Packages in Italy are sent in 24/48 hours after receipt payment with GLS express courier if items are in stock.
If the ordered items are not immediately available, these will be ordered from the supplier, and then sent to the customer after  7 to 20 days usually.
Please keep in mind that these are estimated time of arrival and may be affected by delays or materials shortage.
When shipping, the courier type will change according to the destination. For any kind of shipment we send you a link to tracking the parcel. If your order is splitted into more shipments, you will receive the first tracking number on your order account, and then other tracking numbers separately to your email.
If you have urgency and the products are not ready for fast delivery you can contact us directly for more information about detailed delivery time. We may even arrange faster solution if items are delayed.
If you choose Priority shipping international courier your order will arrive in 2/3 days, if you choose standard truck your items will arrive in 4/7 days. Warning: International shipping, according to the laws of the country of destination (including shipments bound to UK over 135£) require the payment of VAT and duties by the recipient, if there are no different agreements at the time of the order.
Freight cost depends on the total order weight and destination, the website will calculate the shipping cost automatically. We advise to group all items in one order to save more money on the shipping cost.
The goods are carefully packed with special care for fragile items. It is possible to add additional insurance coverage on your shipping, please contact us before finalizing your order. We kindly ask you to check the goods on receipt and sign the delivery with "goods left unchecked" if the package is visibly damaged since the requests for damaged order must be fowarded no later than 3 days after receipt of goods.
In addition to receiving email on the order status, you can follow the order progress through your personal control panel. Here's a quick guide to decipher your order status:
Payment accepted - we received the payment of your order, your order is confirmed.
Awaiting payment - we received your order yet not the payment. Once payment is finalized, the order status will change automatically to "payment accepted". If we don't receive payment confirmation within 30 days, order will be labeled as "canceled". 
Payment validation in progress - we received your order with method of payment bank wire. We will check the effective transfer on our bank account before confirming your order. 
Preparation in progress - your order is confirmed and items are in stock. We forwarded the order to the warehouse where items can be packed for shipping. Please consider that items requires special packaging for the sake of transport may require more time before being shipped. 
Shipped - a shipping label associated to your order has been generated, your package has been collected by the courier. 
Partially shipped - we shipped part of your order following your request to split the order into more shippings.
Refueling - we received your order, but the item(s) are not in stock. We will soon forward your order to our supplier. 
Ordered from supplier - our supplier received the order containing items not in stock. We will provide estimated time of arrival as soon as we can. 
For products purchased on www.diffusioneshop.com, returns can be requested no later than 30 days from the date of delivery.
The return can be forwarded on Diffusioneshop by accessing your customer control panel -> Return manager -> select the order for which you want to request the return of the product , finally select the product of the products you want to return.
If you have send a order how guest you can send a return request here: refund pageAfter making the return request you will receive the return authorization after it is approved by our office (only on working days). The goods must be returned to our headquarters in Italy, at Diffusione Luce; if sent from abroad it can also be received at collection addresses in Spain, England, USA, Australia and South Korea.
The return costs must be paid by the customer. When the goods are received in the warehouse, they will be checked (packaging check and no defects) and if compliant we will issue the full refund of the amount of the order paid. For orders not yet shipped, it is possible to request cancellation directly from your customer account.
Despite of the rising diesel and gasoline prices, we aim to keep our shipping costs as low as possible. Nevertheless, price listings for freight costs may change throughout the year.
Orders with a purchase value of 180 € (excluding taxes) and higher are shipped free to Austria, the Belgium, France, Germany, Netherlands, Luxembourg and Monaco. 
For shipments bound to the UK delivery is free from a purchase value of 300 € (excluding taxes) that must be considered in Pound (£) according to the change of day (Vat and duties not included).
For all other countries freight costs will be calculated based on the order's volume afterwards. More details about your shipping costs can be found in the table below. It contains the shipping costs per country as well as the purchase value from which the shipment is free.
If your country is not included in the list, you can contact us directly to enter your destination in our automatic system.

At the bottom of each zone you can find the minimum amount from which free shipping cost start for your country, and immediately above the start shipping costs per each country.
List of countries where we ship regularly:
Zona 0
Switzerland
Shipping from: € 15<=1.5kg
Free from: 500€
Zona 1
Canada
United States
Shipping from: € 24<=1.5kg
Free from: 1000€ under 50 kg
Zona 2
Denmark
Finland
Greece
Ireland
Portugal
Spain
Sweden
Shipping from: € 18<=1.5kg
Free from: 250€
Zona 3
Bulgaria
Croatia
Estonia
Latvia
Lithuania
Poland
Czech Republic
Romania
Slovakia
Slovenija
Hungary
Shipping from: € 20<=1.5kg
Free from: 350€

Zona 4
Albania
Belarus
Bosnia ed Erzegovina
Gibraltar
Macedonia
Moldova
Montenegro
Russia
Serbia
Ukraine
Shipping from: € 30<=1.5kg
Free from: 600€ under 30 kg
Zona 5
Andorra
Cyprus
Liechtenstein
Malta
Norway
Turkey
Shipping from: € 26<=1.5kg
Free from: 500€ under 30 kg
Zona 8
Arabia Saudita
El Salvador
Guatemala
Haiti
Honduras
Maldive
Panama
Paraguay
Perù
Polinesia Francese
Qatar
Uruguay
Shipping from: € 39<=1.5kg
Free from: 2000€ under 30 kg
Zona 7
Armenia
Belize
Georgia
Groenlandia
Islanda
Isole Faroe
Israele
Kazakistan
Macao
Marocco
Nepal
Porto Rico
Tunisia
Venezuela
Vietnam
Shipping from: € 50<=1.5kg
Free from: 1600€ under 30 kg
Zona 6
Argentine
Australia
Bahamas
Bahrain
Bolivia
Brazil
Chile
China
Colombia
South Korea
Costa Rica
Ecuador
Egypt
United Arab Emirates
Philippines
Jamaica
Japan
Hong Kong
India
Indonesia
Kuwait
Malaysia
Mexico
New Zeland
Dominican Republic
Singapore
South Africa
Taiwan
Thailand
Shipping from: € 32<=1.5kg
Free from: 1500€ under 30 kg
How long does it normally take for my order to be delivered?

If product is in stock:

Products that are in stock and ordered before 2.50 PM (CET), will normally be shipped no later than the next working day. Check the average lead time below. Please keep in mind that during peak season (Christmas, Black Friday, summer sales) orders may be delayed. 

If product is NOT in stock:

If you ordered items are not in stock, we will order these items from our suppliers. Hence the delivery time will be a bit longer.
The delivery time depends on the brand lead time. In the table below you can find an overview of the average delivery times of our suppliers and manufacturers. If some articles of your order are out of stock while others are in stock, the order will only be shipped once all items are present in our warehouse. All items are shipped together. If you intend to receive the items separately request it during check-out.

Here you can find a list of all our suppliers with average delivery time for brand . Warning: These are average lead times. When the supplier or manufacturer runs out of stock or has to deal with production delays, these average delivery times may not be met. Please keep in mind that many companies in our country close for several weeks during August and December, this may lead to delays in sourcing not-in-stock items during that periods. You can follow the status of your order online at diffusioneshop.com.

Ai Lati Light 1 to 2 weeks
Ares 1 to 2 weeks
Artemide 1 to 2 weeks
Artemide Archi. 2 to 4 weeks
Astro Lighting 2 to 3 weeks
Attralux 1 to 2 weeks
AVG 2 to 4 weeks
Barovier & Toso > 12 weeks
Bega 2 to 4 weeks
Beneito Faure 1 to 2 weeks
Boluce 1 to 3 weeks
Bot Lighting 3 days to 1 weeks
Buzzi & Buzzi 2 to 4 weeks
Cabur 2 to 3 weeks
Cariboni 1 to 3 weeks
Catellani & Smith 2 to 3 weeks
Cattaneo 1 to 2 weeks
Cini & Nils 2 to 4 weeks
Colors LED 1 to 2 weeks
Cooper Eaton 1 to 2 weeks
Daylight Italia 1 to 2 weeks
Deltalight 2 to 4 weeks
Digimax 1 to 2 weeks
Disano 1 to 2 weeks
Duralamp 1 to 2 weeks
Diesel 2 to 4 weeks
Eclettis 2 to 4 weeks
Esedra 2 to 4 weeks
Esse-ci 1 to 2 weeks
Exenia 1 to 3 weeks
Fabbian 2 to 4 weeks
Fael 1 to 3 weeks
Fai Srl 3 days to 2 weeks
Faro 1 to 2 weeks
Flos 1 to 2 weeks
Flos Architectural 1 to 3 weeks
Fontana Arte > 3 weeks
Foscarini 2 to 4 weeks
Fumagalli 1 to 3 weeks
General Electric 2 to 4 weeks
Growish > 4 weeks
Helvar 2 to 4 weeks
Ideal-lux 1 to 2 weeks
Ideallux 1 to 3 weeks
Iguzzini 1 to 3 weeks
iLèd 1 to 2 weeks
Ingo Maurer 2 to 4 weeks
ISYLUCE 1 to 2 weeks
Ivela 1 to 2 weeks
Lampo Lighting 1 to 3 days
Karman 2 to 4 weeks
Kartell 2 to 4 weeks
Kreadesign 2 to 4 weeks
Kundalini 2 to 4 weeks
LED's ON 1 to 2 weeks
Linea Light 1 to 2 weeks
Louis Poulsen 2 to 4 weeks
Luceplan > 4 weeks
Luce & Light 1 to 3 weeks
Lucifero's 1 to 3 weeks
Martinelli Luce 1 to 3 weeks
Marino Cristal 1 to 3 days
Massive 2 to 4 weeks
Mean Well 1 to 2 weeks
Merlotti 1 to 2 weeks
Metalarte 2 to 4 weeks
Metalmek 2 to 4 weeks
Molveno Lighting 1 to 2 weeks
Moooi 2 to 4 weeks
New Lamps 1 to 2 weeks
Novalux 1 to 2 weeks
Novantadieci 9010 1 to 2 weeks
Oluce 1 to 3 weeks
Osram 1 to 2 weeks
PAN International 1 to 2 weeks
Perenz 1 to 2 weeks
Philips 1 to 3 weeks
Prandina 2 to 4 weeks
Prisma 1 to 2 weeks
QLT 3 days to 1 weeks
Rotaliana 1 to 2 weeks
RZB 2 to 4 weeks
Serien lighting 1 to 2 weeks
Shot Bot Lighting 1 to 2 weeks
Simes 1 to 3 weeks
SLAMP 2 to 4 weeks
Slide 2 to 4 weeks
SLV Lighting 1 to 2 weeks
Stral 2 to 4 weeks
Lodes 1 to 2 weeks
Sylvania 1 to 3 weeks
Targetti 2 to 4 weeks
TCI 1 to 3 weeks
Thorn 2 to 4 weeks
Tom Dixon 2 to 4 weeks
TossB 2 to 4 weeks
Underground 2 to 4 weeks
Viabizzuno 2 to 4 weeks
Vibia 2 to 4 weeks
Vossloh 2 to 4 weeks
Wever & Ducrè 1 to 2 weeks
Wiva 1 to 2 weeks
Zafferano 1 to 2 weeks
&Tradition 2 to 4 weeks