Items purchased on diffusioneshop.com are covered by a 24-month warranty period which is effective as of the date of delivery. To avail oneself of this right, it is necessary to send a written communication to email@example.com stating the order reference, a detailed description of the defect of the item. An operator will reply to your email by instructing on the steps ahead to benefit from warranty on the items claimed. To benefit from warranty items must have been installed adequately by specialized personnel. We, inasmuch Diffusione Luce S.r.l, are not responsible for errors or damages due to improper installation. Please, do not directly contact the item’s manufacturer company – Diffusione Luce S.r.l is the sole representative for warrantly claims between customer and manufacturer.