For products purchased on www.diffusioneshop.com, returns can be requested no later than 14 days from the date of delivery. The return can be forwarded on Diffusioneshop by accessing your customer control panel -> history and order details -> and select the order for which you want to request the return of the product. After requesting the return you will receive the return authorization. The goods sent back to Diffusioneshop travel at the risk of the customer and shipping costs are borne by the buyer . When the goods is arrived , the same will be checked (packaging check and original product without defects) and if compliant we will issue the full refund of the goods including shipping costs.In spite of the rising diesel and gasoline prices, we aim to keep our shipping costs as low as possible. Orders with a purchase value of € 180 and higher are shipped free to Austria, the Belgium, France, Germany, Netherlands, Luxembourg and Monaco. For shipments to the UK delivery is free from a purchase value of € 250 that must be considered in Pound (£) according to the change of day. For all other countries and amounts shipping costs will be calculated based on the order's volume afterwards. More details about your shipping costs can be found in the table below. It contains the shipping costs per country as well as the purchase value from which the shipment is free.

At the bottom of each zone you can find the minimum amount from which free shipping cost start for your country,
and immediately above the start shipping costs per each country.

List of countries where we ship regularly:

If product is in stock:

Products that are in stock and ordered before 2.50 PM (CET), will normally be shipped no later than the next working day. Check the average lead time lower on this page for your estimated delivery time.

If product is NOT in stock:

If you order products that are not in stock, we will order them from our supplier. Hence the delivery time will be a bit longer. The delivery time depends on the brand. In the table below you can find an overview of the average delivery times of our suppliers and manufacturers. If some articles of your order are out of stock while others are in stock, the order will only be shipped once all items are present in our warehouse. All items are shipped together. If you intend to receive the items separately request it during check-out.

Here you can find a list of all our suppliers with average delivery time for brand . Attention: These are average lead times. When the supplier or manufacturer runs out of stock or has to deal with production delays, these average delivery times may not be met. You can follow the status of your order online at diffusioneshop.com.