Packages are sent within 24 hours of receipt of payment when the quantity is available on the product card in immediate availability . The products indicated as not immediately available are ordered from the supplier, and forwarded to the customer between 5 days and 3 working weeks . For any type of shipment you choose, you will be sent a link to track your package online .
The shipping costs for the Italy are fixed (€ 6.90) and (6.90 € + 3 € delivery) free above 150 € (only for Italy ) , while the costs of transport for the foreign vary depending on the total weight of the shipment . We advise you to group your items in one order. We can not group two distinct orders placed separately, so the shipping costs will be charged for each of them. Your package will be sent at your own risk, but special attention is paid in case of fragile objects. Please check the goods as soon as you receive the package, the reporting of broken material must be made within 3 days . The return of the goods provided by the law is 14 days , and the cost of return are borne by the customer. And you can request a return by your Control Panel .
In addition to receiving e-mail on the change of status of your order , you can also follow the status of your user control panel , logging in with your registration credentials .
For products purchased on www.diffusioneshop.com you may be required to made within 14 days from the delivery date. The return can be forwarded to Diffusione Luce s.r.l. by logging into your account Control Panel -> Sorico and order details -> then select the 'order for which you want to apply for product return / or. One that once you have made a required receive the 're-entry permission. The returned merchandise Diffusione Luce s.r.l. travel at the risk and peril of the customer and the shipping costs are the responsibility dell'acquirete. Upon receipt of the goods at the time, the same will be controlled (verification original packaging without defects, product without defects) and if the product is not considered to conform to the return goods will be returned to the customer's expense .