Frequency Asked Questions :
1) Where is the goods shipped from and managed?
All our goods are shipped and handled in Italy, at our warehouse of 1500 square meters.
2) Are the items for sale original and new in their original packaging?
The items we sell are all 100% original and supplied by the reference production companies, and are all new in their original packaging.
3) How can I purchase on diffusioneshop lighting store?
To purchase on our on-line store you need to make the registration or access through your Amazon account. Anonymous purchase is also possible.
4) If I have a company can I buy on your store with my company name and VAT number?
Yes you can, and If your company is not VAT subject the program automatically change the final amount with out TAX.
5) What kind of payments do you accept?
We accept payments through PayPal, Credit Card, Bank Transfer, Apple Pay and (Cash on Delivery only in European countries). If you choose bank transfer you can find data transfer in payment page ,
6) It's safe buy with Credit Card on your store?
Certainly, our payment systems are hosted on secure servers and transactions place in protected pages with SSL certificates.
7) Is there a minimum order on your shop?
Absolutely not. But usually are available discounts for larger purchases.
8) Items are ready in delivery?
If the products are available in stock yes, otherwise need to check the quantities indicated in the product list page. If the product is not ready need to wait supplier's delivery time.
9) Do you ship all over the world?
Of course, we ship worldwide without restrictions, we have contracts with numerous Express couriers like (UPS - DHL - EMS - TNT) and for each place we have the best solution.
10) How much is the shipping?
The international Express shipping has a variable price based on product weigth and destination.
11) Is there the possible to request a quotation for the brand products we treat but do not have available or ready for delivery?
Absolutely yes, we can quote any product that responds to our references.
12) Can I make the return of the goods?
The Merchandise can be returned within 14 days of receipt the goods. Returned will be accepted only if is delivered in it's original packaging and in the origin state. For the goods arrived broken is necessary to send us a notice within 3 days of receipt. To make the return just log into your profile shop and click on order for which you wish to return and make the request.
13) How long is the delivery time?
The goods usually are shipped the same day of the order, if it's submitted before 12:00 a.m. and is ready for delivery. (you can check the status on each item in our list). So if the goods are ready we delivery around the world in maximum 2-10 days in the most distant countries.
14) Can I request an invoice?
The invoice is automatically generated for private person and company.
15) Prices are Tax included?
The VAT is regulated by European law. If you are not subject VAT the program automatically recalculates the total final amount, (only intra-Community VAT number is not Tax subject). Items ordered from diffusioneshop lighting store may be subject to tax in certain states outside the European Union, based on the state to which the order is shipped. If an item is subject to sales Tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges. (Under the 800$ in USA not need to pay any Tax, from our country and for our kinds of items.).
16) How can I make sure that the shipments arrive intact at their destination?
Shipments are packaged and shipped to ensure safe deliveries. Furthermore, we have taken care of choosing shippers with excellent background.
if you can not find your answer, send us a request through the contacts you can contact us at the number: +39 0541657672 available 5 days a week .